Refund & Return Policy (Ralxi)

Effective Date: 27/01/2026
Store Name: Ralxi
Website: https://Ralxi.com
Support: saravinth23@gmail.com | WhatsApp: +91 9363534232

1) Overview

At Ralxi, we take quality seriously. If you receive a damaged, defective, missing, or incorrect item, we will assist with a replacement or refund only as per the conditions in this policy.

2) Mandatory Unboxing Video (Required Proof)

To raise any return / replacement / refund request, you must provide a clear, continuous unboxing/opening video recorded while opening the delivered package.

Your video must:

• Be one continuous recording (no cuts, pauses, edits, or screen recordings)
• Show the shipping label on the parcel clearly
• Show the sealed package from all sides before opening
• Show the full opening process
• Show the product and the issue clearly (damage/defect/missing/wrong item)

✅ Important: Claims without an unboxing video will not be accepted.

3) What Issues Are Covered

With a valid unboxing video, you can raise a request if you received:

• Damaged product
• Defective / not working on arrival
• Wrong product / wrong variant
• Missing item/parts/accessories included in the order

We may request additional photos/videos for verification.

4) Return/Refund Request Window

You must contact us within 3 days of delivery to request a return/replacement/refund.

Requests after 3 days may not be accepted.

5) Not Eligible for Return/Refund

We do not accept return/refund/replacement requests for:

• Any claim without the mandatory unboxing video
• Damage caused after delivery due to misuse, mishandling, drops, water damage, etc.
• Normal wear and tear
• Items returned without original packaging, tags, manuals, and any freebies (if applicable)
• Change-of-mind returns (wrong choice, no longer needed, etc.)

6) Resolution Options

After verification, Ralxi may offer one of the following (depending on the case and stock availability):

• Replacement (same item/variant)
• Store credit
• Refund to the original payment method (if replacement is not possible / approved case)

7) Return Shipping / Pickup

If your request is approved, we will share return instructions.

• Pickup availability depends on courier coverage in your area.
• If pickup is unavailable, you may need to ship the item as instructed.

(Return shipping responsibility will be communicated during approval based on the case.)

8) Refund Processing Timeline

If a refund is approved:

• We process it within 5–7 business days after approval/inspection (as applicable).
• Banks/payment gateways may take additional time to reflect the amount.

9) How to Raise a Request

Email or WhatsApp within 3 days of delivery with:

• Order ID
• Name + phone number
• Issue description
• Mandatory unboxing video (Drive link / WhatsApp video / email attachment)

Contact: saravinth23@gmail.com | WhatsApp: +91 9363534232

10) Statutory Rights

This policy is in addition to, and does not limit, any rights you may have under applicable consumer protection laws.